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Once a subscription exists, you’ll want to adjust it over time — change plans, extend trials, tweak seats, or end it. This page covers everything a merchant can do to a subscription, both from the dashboard and through the API. All of these actions are available under Sales → Subscriptions in the dashboard, and via the Update Subscription endpoint. Customers can also perform a subset of them from the Customer Portal — which ones is controlled by your portal settings.

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Change the plan

Switch a subscription to a different recurring product — the standard upgrade or downgrade flow.
  • When the change takes effect depends on the proration behavior: invoice and prorate apply the new product immediately, while next_period schedules a pending update that’s only applied at the start of the next billing cycle.
  • The new product must share the subscription’s currency.
  • You can upgrade a non-seat subscription to a seat-based product — the billing customer is auto-promoted to a team customer and claims a seat — but you can’t switch a seat-based subscription back to a non-seat product. Non-seat → seat changes must apply immediately, so next_period proration isn’t allowed for that transition.
  • You can’t change the plan on a subscription that’s already canceled or scheduled to cancel — uncancel first.
  • Plan changes on a trialing subscription are allowed. The trial carries over with its end recomputed from the new product’s trial length (anchored to the original trial_start). If the new product has no trial — or its trial would already have elapsed — the trial ends immediately and a fresh billing cycle starts on the new product.
  • Custom-priced products (pay-what-you-want) aren’t valid destinations for a plan change.
Read more in Proration.

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Change the number of seats

For seat-based subscriptions, update how many seats the customer is paying for. Like plan changes, when the seat count actually takes effect depends on the proration behavior: immediate with invoice or prorate, scheduled for the next cycle with next_period.
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Apply or change a discount

Attach a discount to an active subscription, or remove the current one by passing null. The change is applied to the next billing cycle — it doesn’t retroactively re-bill the current period.
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Manage the trial

You can add, extend, or end a trial on any subscription:
  • Add or extend a trial by setting trial_end to a future date. If the subscription is currently active, its status switches to trialing and the next charge is postponed to the new date.
  • End a trial immediately by setting trial_end to "now". The subscription becomes active and a new billing cycle — and charge — starts on the spot.
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Reschedule the next renewal

If you need to move a subscription’s renewal date — for example, to align several subscriptions on the same day, or to extend the current period as a goodwill gesture — you can set a new current_billing_period_end. The new date has to be in the future, and this operation isn’t available on canceled subscriptions.
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Pause and resume

Pausing stops billing without ending the subscription. Use it for seasonal plans or account “freezes”, where a customer steps away for a while and comes back to the same subscription and payment method.

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Pause at period end

Calling pause sets pause_at_period_end = true. The subscription stays active and keeps its benefits until its current_period_end, then it moves to the paused status: benefits are revoked and no further orders are generated. Pausing never charges the customer and never takes effect mid-period. Pass an optional resumes_at date to schedule an automatic resume. It has to be after the current period end. Leave it out to pause indefinitely and resume by hand later.
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You can only pause a subscription that’s active, with no pending cancellation or pause. To cancel a scheduled pause before it takes effect, set pause_at_period_end back to false.
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Resume

Resuming a paused subscription takes effect right now: status moves back to active, a new billing period starts from the resume date, and the customer is charged immediately. The payment method stays on file, so there’s no second checkout. An automatic resume on the resumes_at date does exactly the same thing.
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Cancel or revoke

Polar distinguishes between canceling and revoking a subscription. Both end the customer’s access eventually — the difference is when.

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Cancel at period end

Calling cancel (or toggling “Cancel at period end” in the dashboard) sets cancel_at_period_end = true and schedules the subscription to end on its current_period_end. Until then:
  • The subscription stays active and the customer keeps their benefits — they paid for that period.
  • No further orders are generated after the current one.
  • You can uncancel at any time before the end date, which reverts the scheduled cancellation.
This is the gentler option and the one customers trigger themselves from the Customer Portal. It’s also what satisfies the “cancel the way you signed up” requirement in jurisdictions like California’s Automatic Renewal Law.
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You can optionally record a cancellation reason and comment — useful for tracking churn. The supported reasons are too_expensive, missing_features, switched_service, unused, customer_service, low_quality, too_complex, and other.
Only set the cancellation reason and comment when they actually come from the customer (for example, from a cancellation survey or a support conversation). Customers can see their customer_cancellation_comment in their purchase history, so don’t put internal notes there.

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Revoke immediately

Revoking ends the subscription right now: status moves to canceled, ended_at is set to the current time, and all benefits are revoked. There’s no refund — if you need to issue one, do it separately from Refunds. Use this when access needs to stop immediately — a terms-of-service violation, a chargeback, or an explicit customer request.
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Revoking is irreversible. If you want the option to reverse the decision, cancel at period end instead.

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Uncancel

If a subscription is set to cancel at period end and hasn’t ended yet, you (or the customer) can reverse the decision. The cancel_at_period_end flag is cleared, ends_at and canceled_at are unset, and the subscription goes back to renewing normally.
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Uncancelling is not possible once the subscription has actually ended.

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What customers can do

The Customer Portal exposes a subset of these actions to the customer, gated by your portal settings:
  • Cancel at period end is always available — this is the self-service guarantee the portal provides.
  • Update the default payment method is always available — the primary way customers recover from a failed renewal.
  • Change plan is available when Enable subscription plan changes is on.
  • Change seats (for seat-based subscriptions) is available when Enable subscription seat management is on.
  • Pause and resume is available when Enable subscription pause is on.
Everything else on this page is merchant-only: revoking a subscription, applying or changing a discount, extending or ending a trial, and rescheduling the renewal date are not exposed to customers.